Terms of Service

These Terms of Service ("Terms") govern your use of Realm Wars (the "Game" or "Service"), made and operated by Studio AbyA Inc. ("we", "us"), 204 rue du Saint-Sacrement, #300, Montréal, Quebec H2Y 1W8, Canada. By downloading, accessing, or playing the Game, you agree to these Terms, and when you first play the Game asks you to agree to them and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under the age where you live at which you can agree to these Terms on your own, a parent or guardian must agree to them for you. You sign in with a Google account, and you are responsible for keeping access to that account secure. You are responsible for all activity that happens under your account. One person may not use the Service to abuse, impersonate, or harass others.

2. License to play

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Game for your own entertainment, subject to these Terms. You may not copy, modify, reverse engineer, resell, or distribute the Game or its content, or attempt to access it other than through the interfaces we provide.

3. Virtual items and purchases

The Game includes virtual currencies and items (such as diamonds) that you can earn in-game or buy through Google Play (in our mobile app) or Stripe (on our website). Virtual items have no real-world monetary value, cannot be exchanged for real money or transferred outside the Game, and are licensed to you, not sold. All purchases are final and non-refundable except where required by law or by the refund policies of the applicable store or payment processor. We may change, adjust, or remove virtual items and their prices at any time.

• Random results. Some features give random results, such as rerolling the stats on an item. The Game shows how they are decided (the odds) before you spend anything on them.
• Offers. Offers such as double diamonds on the first purchase of a pack, or packs you can buy once per account, are limited as the Game describes, and we may change or end them at any time.
• Monthly Card. The Monthly Card is a one-time purchase, not a subscription. It gives an amount right away and a daily reward you claim in the Game while it lasts. A day you don't claim is not carried over.
• Timed boosts. Boosts last for the time shown and count down in real time, whether or not you are playing.
• Refunds and chargebacks. If a purchase is refunded or charged back, we may remove the diamonds or items it gave you, or what you got with them.
• If you live in the EU or UK. Virtual items are delivered to your account right away. When you buy them you ask us to do that, and you agree that you can't cancel the purchase once they are delivered.

4. Fair play and conduct

To keep the Game fair for everyone, you agree not to:

• Cheat, exploit bugs, use bots or automation, or otherwise gain an unfair advantage.
• Use modified clients, tamper with the Game, or interfere with its normal operation or servers.
• Harass, threaten, or abuse other players, or post hateful, illegal, or offensive content in chat or names.
• Use another player's account, or buy, sell, or transfer accounts.

5. Player content and chat

You are responsible for the content you create, including your hero name, your guild's name and tag, and the messages you send in world chat, guild chat and private messages. By posting content you grant us a license to host, display, and moderate it within the Service. We use automatic filtering and offer report, block, mute, and delete tools, we may read messages that are reported to us, and we may remove content or restrict accounts that violate these Terms.

6. Suspension and termination

We may suspend or terminate your access to the Service, and remove content or virtual items, if you violate these Terms or use the Service in a way that harms other players or us. You may stop using the Service and delete your account at any time through our Account and Data Deletion page.

7. Service availability and changes

The Game is an online, server-based Service. We may update, change, suspend, or discontinue any part of it at any time, and we do not guarantee that the Service will always be available or error-free. We may also update these Terms. If we make important changes, the Game will ask you to agree to them again; continued use after changes take effect means you accept the updated Terms.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, secure, or free of errors, or that any progress or virtual items will be preserved.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for any loss of data, progress, virtual items, or profits, arising out of or related to your use of the Service.

10. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, without regard to conflict-of-law principles. Any dispute will be heard by the courts of Quebec sitting in the district of Montréal, unless the law where you live gives you the right to bring it before your own courts. Nothing in these Terms limits any rights you may have that cannot be waived under applicable law, including the consumer protection laws of the place where you live.

11. Contact

Questions about these Terms? Contact us:

• By email: [email protected]
• By mail: Studio AbyA Inc., 204 rue du Saint-Sacrement, #300, Montréal, Quebec H2Y 1W8, Canada
• Through our Discord community